Privacy Policy
Last updated: February 2026
Carpal ("we", "us", or "our") operates the Carpal mobile application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.
Information We Collect
- Phone number (for account verification and booking updates)
- Name (for personalized service)
- Vehicle information (make, model, color, plate number)
- Location data (to determine service availability in your area)
- Payment information (processed securely through Tap Payments)
How We Use Your Information
- To provide and maintain our car wash service
- To notify you about booking updates and status changes
- To process payments securely
- To improve our service and user experience
Data Retention
- Active account data is retained while your account is active
- Upon account deletion, personal data is anonymized while financial records are retained as required by Saudi Arabian law
- Booking and payment records are retained for legal and financial compliance
Data Security
- All data is encrypted in transit and at rest
- Payment processing is handled by PCI-compliant payment providers
- We do not store credit card numbers on our servers
Your Rights
- You can request access to your personal data at any time
- You can delete your account through the app settings
- Upon deletion, your personal information is anonymized
Contact
For privacy inquiries, email us at privacy@carpal.app